✔️Can I return an item if I change my mind?
Yes, for physical (non-customized) artworks, you have 14 days after delivery to request a return.
✔️What are the conditions for a return? The item must be:
Unused
In its original packaging (kraft paper, reinforced box, bubble wrap) With all protective materials intact
✔️How do I request a return?
1️⃣ Contact us at [contact email] or WhatsApp [WhatsApp number] within 14 days.
2️⃣ Wait for our confirmation and return instructions.
3️⃣ Carefully repackage the item and ship it to the provided address.
Return shipping costs are your responsibility, except in case of error or damaged product.
✔️Which items are non-refundable?
Digital artworks (after delivery)
Customized or made-to-order artworks
✔️When will I be refunded?
Once we receive and inspect the returned item, the refund will be processed within 14 days via your original payment method.
💬 Initial shipping fees are non-refundable.
✔️Can I cancel my order?
Yes, but only within 24 hours after placing the order.
✔️What are the shipping fees and delivery times?
UAE: Free shipping, 5–7 business days for originals
International: Fees calculated by country ▪ Originals: 20–30 business days ▪ Prints: 2 business weeks Shipping is handled by DHL with VIP triple packaging: kraft paper, reinforced box, bubble wrap.
✔️Are prices inclusive of taxes?
Yes, all prices include 5% UAE VAT.
✔️How can I contact you?
By email at Support@alamanyunivese.com
Thank you for trusting Al Amany Universe — where every artwork travels with care, emotion, and meaning.
Fast delivery UAE & international
Secure payment
Returns within 14 days
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